What Higher Ed Gets Wrong About AI Chatbots From the Student Perspective Georgescu (2018) and other academic articles suggest that chatbots can transform education by supporting content delivery and assessment on various topics, including multimedia content and AI-based speeches. Similarly, Essel et al. (2022) studied the adoption’s impact of a virtual teaching assistant in Ghanaian HEIs, finding students who interacted with the chatbot had higher academic performance than those who interacted with the course instructor….